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Summary
I have a vast experience in Sales, Marketing, Customer relations management and Human resource development. I aspire for a challenging position in a professional organization where I can enhance my skills and strengthen them in conjunction with organization’s goals. A self-motivated achiever with an ability to plan and execute.
Projects
Experience
Automotive Consultant (Sales/After Sales)
• Analyze current & ideal situation
• Analyzing statistics or other data to determine the level of customer service an organization is providing.
• Leading or supervising a team of customer service staff
• Prepare monthly and annual sales plans and targets and evaluate all activities for department
• Preparation & implementation of a business plan
• Conducting internal audits as per company policies
Manager Spare Parts
• Determine part sales objectives and targets and ensure compatibility for same with dealer productivity and provide assistance to all customers.
• Responsible for purchasing of spare parts from vendors.
• Responsible to build strong collaboration with cross functional teams like Sales, Service, Body Shop & CR to ensure smooth dealership business operations to win customer delight
• Train all employees to work efficiently with all customers and parts and ensure effectiveness of all warehouse operations according to objectives and prepare appropriate forecasts.
Customer Relations Manager
• To ensure that the needs of customers are being satisfied.
• Helping to develop a customer service policy for an entire organization.
• Managing a team of customer services staff.
• Handling face-to-face inquiries from customers.
• Keeping accurate records of discussions or correspondence with customers.
• Analyzing statistics or other data to determine the level of customer service an organization is providing.
• Developing customer service procedures, policies and standards for organization or department.
• Training staff to deliver a high standard of customer service.
• Leading or supervising a team of customer service staff
• Learning about organization’s products or services and keeping up to date with changes
Assistant Sales Manager
• Meeting Sales Budget
• Meeting Collection Target
• New Product Development
• Identifying new customers and Interaction with existing customers
• Maintains customer database by inputting customer profile and updates; preparing and distributing monthly reports
• Conducting internal audits as per company policies
• Cash recoveries from various pharmaceutical companies
• Future sales forecasting based on various market trends
Customer Relations Manager
• Prepare cooperate service maintenance agreements and annual renewals.
• Maintaining cooperate customer database
• Sales of new & used Vehicles to various individuals and cooperate customers
• Developing customer service procedures, policies and standards for organization or department
• Training staff to deliver a high standard of customer service.
• Preparing sales report on weekly and monthly basis
• Arrangement of business review meetings on monthly basis
• Implementing and training of staff in regards to 5S guidelines.
